Refund policy

Return & Refund Policy

We offer a 30-day refund policy, meaning you have 30 days after receiving your item to request a refund.

Refund Eligibility

To be eligible for a refund, you must provide:

  • A valid order number or proof of purchase

  • Clear photo or video evidence showing the issue (where applicable)

Refunds are only issued for:

  • Defective or damaged products

  • Incorrect items received

  • Items that do not function as described

We do not require customers to return the item in most cases.

How to Request a Refund

To request a refund, please email info@pettiyetti.com with:

  • Your order number

  • A description of the issue

  • Photo or video evidence

Requests without sufficient information may not be processed.

All claims are reviewed within 2–3 business days.

Important Conditions

  • Refund requests must be made within 30 days of delivery

  • Only one refund or replacement will be issued per order

  • We reserve the right to deny requests that appear fraudulent or abusive

  • Excessive refund requests from the same customer may be declined

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.

Failure to report an issue within a reasonable timeframe may affect eligibility.

Exchanges

We do not offer direct exchanges. If you require a replacement, this will be handled on a case-by-case basis.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel your order within 14 days of receiving it.

To exercise this right, please contact us at info@pettiyetti.com. Proof of purchase is required.

Refund Processing

Once approved, refunds are issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Contact

For all refund-related enquiries, please contact:
info@pettiyetti.com